If your recently purchased RouterUPS is not working:
- Check if the switch on the side of the RouterUPS device is in the ON position
- Check if the cables and connectors are all tightly fitting into their sockets
- Check if the power is ON at the wall plug/socket
- If all the above are done, please Check the Compatibility of your Router with the RouterUPS variant that you have purchased.
- If your WiFi Router is not compatible with the RouterUPS variant that you have purchased, please Submit a Ticket.
- Choose the Issue Type as Replacement. Our Customer Care will reach out to you for further assistance
If your RouterUPS was purchased within the last one year:
- Please Submit a Ticket for device replacement if it is found not working.
- Choose the Issue Type as Warranty Claim
If your RouterUPS was purchased more than one year ago:
- The battery may have depleted due to a high capacity router being connected to the RouterUPS
- OR the battery may have depleted due to more frequent power cuts that resulted in higher recharge cycles
- Purchase a new RouterUPS with the right compatibility for your WiFi Router Brand and Model